You can return any item within 30 days of delivery, provided it is unused, unwashed and in its original packaging with tags attached. Items that have been used on a bike — bleed fluid once opened, chain pins once pressed, a tool through a full repair — can only be returned if unused and in their original packaging.
Message us on WhatsApp or email takayosan5684@hotmail.com with your order number and the reason. We send return instructions and the return address within one business day. Please do not ship anything back before we confirm.
Once the returned item reaches our warehouse and passes inspection, we refund the item price to your original payment method within 5 business days. Original shipping fees are non-refundable; return shipping is at your cost unless the item arrived faulty.
If an item arrives damaged, defective or incorrect, send us a photo within 7 days of delivery. We ship a replacement or issue a full refund — including shipping — with no need to return the faulty item in most cases.
Wrong size? Start a return and place a new order for the correct size, or message us and we will hold your size while the return is in transit.
Wuhan Qingzhichuan Trading Co., Ltd.
Room 6, Floor 2, Building 6, Phase II, Wuhan Jingkai Wanda Plaza, Plot 12C2, Wuhan Economic & Technological Development Zone, Wuhan, Hubei, China
Email: takayosan5684@hotmail.com
Tel / WhatsApp: +86 135 6009 1912
